CERTIFICATE COURSE IN FRONT OFFICE OPERATIONS

The Certificate Course in Front Office Operations provides essential skills for managing front desk operations in the hospitality industry. Participants will learn how to handle guest check-ins, reservations, communication, and ensure a smooth, efficient experience for visitors.

Key topics include:

• Front office procedures: check-in/check-out, reservations, and guest services.
• Handling guest inquiries, complaints, and special requests.
• Telephone etiquette, communication skills, and customer service.
• Billing, payments, and invoicing systems.
• Managing front office software and systems.

This course is ideal for individuals seeking a career in hotel front desk management, preparing them to work effectively in the hospitality industry and provide excellent guest service.